The information on this page forms the Online Return Policy and Conditions for Bardot. Nothing in this policy is intended to in any way limit or vary the application of your statutory rights. For further information regarding your statutory rights, please refer to the ACCC website here.
ONLINE RETURN POLICY
FULL PRICE ITEMS : Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or exchange.
SALE ITEMS: SALE items can only be returned for an EXCHANGE. Exchanges can only be fulfilled for items of the same value only (subject to stock availability). An exchange is only accepted once, against the original order and will not be eligible for a further exchange or refund based on change of mind. Please email hellousa@bardot.com for any further information.
EXCHANGING ITEMS : For customers exchanges are accepted within 30 days of your original order delivery date. Exchanges can only be fulfilled for items of the same value only (subject to avaliablility). If stock is not avaliable, you are eligible for a refund. An exchange is only accepted once, against the original order and will not be eligible for a further exchange or refund based on change of mind. Please email hellousa@bardot.com for any further information.
PROMOTION POLICY: Full Price items purchased on promotion are eligible for a refund. Bardot deems a full price promotional item to be a full priced item marked down for a limited time that will return to its original price after the promotional period ends. Sale items purchased on promotion will be marked as ‘Exchange Only’ and will not be eligible for a refund. Bardot deems a promotional sale item to be a sale item marked down for a limited time that will return to its original sale price after the promotional period ends (subject to further mark downs). Items purchased during a sale will be marked as ‘Final Sale’ and will not be eligible to be returned for a refund or exchange. based on change of mind (including sizing & fit, colour, or styling). The terms and conditions for each promotion can be viewed on the product page under the ‘Details’ tab during the promotional period.
INTERNATIONAL RETURNS POLICY
FULL PRICE ITEMS (International Delivery): Full Price online purchases returned to the online store due to change of mind, are eligible for a REFUND only, we are unable to facilitate exchanges on orders that have been shipped internationally.
SALE ITEMS (International Delivery): These online purchases are FINAL SALE and are unable to be returned or exchanged for change of mind (including sizing & fit, colour, or styling).
HOW TO MAKE AN ONLINE RETURN
Eligible items can be returned in line with our policy, within 30 days of delivery for all orders. All online orders purchased from www.usa.bardot.com must be returned to the Bardot Online Warehouse Only. If your return or exchange is eligible and meets our return conditions, please email hellousa@bardot.com along with your order number to request a returns authorisation number and include the following information;
- order number
- name on order
- style code
- colour
- size
- return reason code (as outlined on packing slip)
Returns or exchanges received without a returns authorisation number will be returned to the customer at their cost.
Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email hellousa@bardot.com for a returns authorisation.
ONLINE RETURN CONDITIONS
To qualify for a return or exchange on eligible items due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.
Change of mind returns/exchanges are not accepted on earrings, hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in store cannot be returned to Bardot.
Where a purchase does qualify for a refund, this can be made to the original payment method only.
Shipping and handling costs are non-refundable for change of mind returns. We are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.